Hayley O.

AVOID AT ALL COSTS, SCAMMERS!

I recently purchased a few items from ASOS totalling over £125 and applied a 'discount code' that allowed £25 reduction on my order.

Upon receipt of the items i realised that one that they had sent to me was completely the wrong thing and was worth a lot less than what i ordered,

I spoke with their office and asked them to re-send the right thing, they said i would need to return what i had (going out of my way to return somethign that was worthless - £1.50 to be precise) i wasnt very happy to do so as im also heavily pregnant and rather unwell (hence the online deliveries of clothing)- not that that bothered them.
I reluctantly took the item back to a collect plus point to return it, once i had returned it they said that because my original item (that they were meant to deliver) was worth less than the £25 discount applied, and they no longer had stock of that item, that i was due NOTHING BACK.

So not only do i not have the crap £1.50 item, i am also out of pocket for returning that item and no better off.

I am so disappointed with how they have handled my query and they have done nothing to help me or assist in this situation, i was hung up on at one time, and also i was told (after multiple phone conversations) that they dont even have a call centre... which they do!

Absoulte shambles and i would avoid like the plague, i used to buy everything from them and spend quite a significant amoutn of money every year with asos. Not anymore!