Hayley B.

** AVOID THIS SITE AT ALL COSTS **

I wish I'd read these reviews before ordering! Dog coats ordered in December which were then returned as both too big (once I'd emailed to confirm a return address as strangely the one listed on their website is not the return address and you are clearly advised against contacting them there).

I then noticed a second unauthorised payment in the same amount taken six weeks later though no refund...

I assumed this was an error on their part and a transaction had been processed rather than refunded so tried calling. No-one answers their phones and you are just cut off. Ok - so I emailed them to explain the problem.

And a refund was issued. Woohoo - but only for one transaction. I tried calling again - no answer - so I emailed again to say thank you for the refund but i'd only received half the refund as I was charged twice for items ordered only once and since returned (and that the second transaction wasn't authorised by me). I then received an email to say the refund had been issued.

So I emailed again requesting someone call me to discuss, and that half the refund was still owing and since then zero communication.

I assume I now have to write this off and be grateful for the refund I did receive, but I dont see why I should just accept that they get to keep my money. And I'm now concerned they will feel they can dip into my account whenever they feel like it - so I will be contacting my bank to cancel my card.

What a pain and how disappointing.

** AVOID THIS SITE AT ALL COSTS **