Haven B.

Been trying for hours to resolve this issue of a refund. It's been a maddening waste of my time. I ordered with a prepaid gift card from my birthday. After the funds were spent I threw away the card some weeks later. Now ASOS refunded the prepaid gift card, and refuses to give me any of the old card information. Their "customer service" just keeps repeating to call the gift card because the refund was successful. I have tried calling the gift card, however I have NO information to give them. No card number or exp date. So they have nothing to help me. They can't just offer me a new gift card because I tell them a company called asos refunded an old gift card, can you give me a new one? No I don't have the number, no my name isn't on it. Ok thanks... I can't reach a single person. There isn't a number and the social media is useless.
Unless you don't care about the money you are spending, DO NOT SHOP ASOS. Most of the items have to be returned for sizing reasons anyway. I have Been a customer for years, and haven't had any problems returning. Now that I see how terrible customer service is when you DO come across a problem, I can't justify giving them my business. They don't care. So I don't care.