Hau V.

This is a great hotel located outside of downtown Mississauga. Positive points:
1. Very clean, nice, and professional.
2. It is not expensive. I pay around CAD100 per night.
3. Parking is right in front of the hotel.
4. The room is big, clean, and convenient. There is a coffee machine with two paper cups in the room.
- Negative points:
1. Because of COVID the bar is closed.
2. The spa in the swimming pool is also closed. The swimming pool does not have towels.
3. You have to deposit $250. They will refund this money when you check out but still, it annoyed me.
4. It would be nice if there is a kettle in the room too.

I have booked a hotel in Niagara fall with Hotwire. Here are some positive points I found:
1. It was a real deal (not a scam).
2. The website and the phone App are easy to use, fast. They also sent me notifications and reminders which are nice.
3. Accept many different types of payments including PayPal.
4. They often have promotions code on the App, so you can absolutely make the booking even cheaper.
5. Customer service is great. You can just chat with them through the App.
6. Although it does not reveal the hotel name, it does give a hint by saying " Last guest get hotel XXX" and I noticed that it was always correct.
- Negative points:
1. The currency was not based on the hotel's location. We have to set the currency, otherwise, it will be in USD.
2. I had problems using code for the App sometimes.
3. The price is not much cheaper and not always cheaper. So use it as an alternative source to compare with other sites.

After I booked, I called the hotel and they confirmed there is a booking under my name. But then few days after, I have called again and they said my booking is no longer there. Nothing under my name. I tried to contact unsold.com to ask, no reply. I tried to cancel on the website. NOT POSSIBLE. Now I lost my vacation.