Hate C.

I had a subscription for 120 minutes of tutoring per week. Some weeks I didn't use all my minutes because it's difficult to find a properly qualified tutor who is available when you are. One week the subscription payment didn't go through (I think a bill came out just before they took the payment). They didn't bother to notify me of any problem and just completely disabled my account. I only found this out myself after banking hours on Friday, with the possibility that it wouldn't be fixed until Monday. Even though I had 131 minutes paid for that I hadn't used, I was told that I would not be able to take advantage of these pre-paid minutes. Further, I was also excluded from the lessons that I had paid for and taken. These are lessons that I needed access to for revision. Further, after I had sorted out the payment for the subscription and asked for unused minutes to be rolled over, my emails were ignored and ignored. I also called their contact number, and even though their tutor number *******743 is supposed to be open from 9am-11pm PST, the line was closed. They gave a voice recording notice to email the enquiry, but again, emails were ignored.