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Harry W.

Contributor Level

Total Points
80

1 Review by Harry

  • BookingGroup

5/11/22
Verified purchase

This is the worst scam I've ever had in a car rental. I booked a Kauai Hawaii rental. It purported to be $63/day from Avis, which I thought reasonable. I declined damage insurance, roadside assistance, etc. Having a grasp of basic math, I thought this would be $441 for the week. I thought what was in small print - $1182 was with all insurances etc. There was never a chance to check what was to be billed to my credit card. Well $1182 was the amount billed me. And when I reached Economy Group in Latvia they said that $63 was only for the first day! Each additional day must have been $187. To cancel the booking 3 days later cost $75 Euro.

This is fraudulent. And I can't see how to post my review amongst the, no doubt, company written glowing reviews on their web-site.

Tip for consumers:
Avoid

Service
Value
Returns
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Suppport T. – BookingGroup Rep

Hello Harry,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

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