Harry S.’s Reviews of Buyback Boss & more

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Sell Cell Phone

2/7/21

They quoted $100 for my Verizon Samsung 8+, upon receipt claimed my phone was damaged offered me $20, when I requested my phone be returned they sent me a much worse condition Samsung 8+ that was a T Mobile phone, clearly not my Verizon phone. I felt the whole interaction was sketchy and definitely not worth the hassle.

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Jack W. – Buyback Boss Rep Over a year old

Hi Harry,

The reason the device powered on with T-Mobile as the startup screen was due to our testing procedure. We test devices with a T-Mobile SIM card to perform a test call on cellular capabilities. Your device is Verizon, Settings will always show and boot up with the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings.

If you'd like to further inquire on the device you received, we'd be happy to help point you in the direction of verifying the correct device was sent back. I can assure you this is your device and there was no damage done once in our hands. Once received and unpacked, devices are instantly put into a padded sleeve to ensure protection. In addition, the device is immediately labeled with your order number and corresponding information. Again, we'd be happy to provide the details we collected on the device for you to review and confirm it is your device. Please feel free to reach out to brittany@buybackboss.com if you'd like to take those next steps.

Thank you!

- Brittany at Buyback Boss