Harrison B.

I've never used this site or their software. I am leaving a review based on their tactics. I received an email offering me a $10 gift card if i leave them a review. So beware, all the reviews here may payed for with a 'gift'

It took me a while to get to writing this review as it was such a frustrating ordeal. On July 14th 22' I received an item that I ordered from Castlemaniagames.com that I had preordered. I had trouble getting the item to work or power up so I started a return as I figured I just received a defective unit. No big deal these things happen.

The problem starts with CastleMania's email support. It will tell you all over in every email they can respond in 1-2 days. It took over 4days to hear back at all and when I tried calling their phone number it just rang off the hook. Any voicemails I left to call me back were ignored.
When I was finally able to start the return process I sent the item back right away. Mailed it to them on the 21st they received it on the 23rd. I then waited for over 2 weeks for my credit card refund. After 3 weeks I was annoyed and frustrated so I began to try and contact them again. I was luckily able to get through on their phone line and demand that my refund be processed. The money was refunded to my account within 5 minutes after hanging up that call. Leaving me wondering if it was so easy why did they go 3 weeks without trying to make right with their customer.
Castlemaniagames.com is a cool little store for modern retro gaming goods. But unfortunately because of this lack of care I won't be shopping there again and I can't recommend them. Many of their products are licensed and can be bought directly from the manufacturer (8-Bit Games) or from other retro gaming store fronts.
Ryan and his team really need to up their game because a month long hassle just to get a simple return does not leave a good impression. At the very least I would suggest that they remove the part of the email that says they will respond in 24-48 hours because it's just not true and it gives people false hope that they will be attended to promptly.

I've made a couple purchases from this site and I'm sure I will make more in the future. The live chat team was very helpful in making sure I got the new customer discount and even gave me a partial shipping refund. Every package came with a discount code card and stickers. When I had a more obscure question I was able to email someone on the team (Jake) and I got a timely and honest response.

Their site layout could be improved slightly (mobile version can be hard to use). And I think product reviews would be a good addition. But as it is, YoYoSam.com is my top choice for yoyo products right now.

This is a scummy site. They basically order stuff off Amazon after you've made your order. Because of this I my package was sent to the wrong addressee and the customer support rep was very rude and tried to blame me. In my opinion because they sponge off of Amazon, I believe Amazon screwed up and sent it to an old address. Avoid this site.

I did receive a refund. But I am updating because 2DayDeliver reported my review... quote
"2DayDeliver has reported your review as having an invalid Order ID. In order to publish your review, please provide a valid Order ID by responding to this email."
As i said before, a scummy site. How did I get a refund if I didn't have a valid order ID? Just avoid this site because you can see how they act.