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Ordered an expensive fragrance for my partner. Originally due 22-27 November, according to order tracking the item was delivered into the uk warehouse on 14/11 and should have been shipped on 16/11. As I could see nothing happening, I followed up and finally it was shipped 28/11 to arrive in 7-10 working days. Except the parcel tracker doesn't work. Multiple emails and phone calls later, still no one knows where the parcel is and can give no update. All I get back are generic cut and paste answers (apart from the reply I got that was meant for another client not related o my order). So here we are, 12th December and still no parcel, no commitment to when it will arrive or even any inkling of care from nz sale. I don't generally complain but the service (or lack thereof) has been absolutely appalling.
Let's see how I go getting a refund...
Harriet A.'s review of NZSale earned 4 Very Helpful votes
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hello Harriet. Firstly my sincere apologies for the late response here and I'm sorry to hear that you had trouble with your order. I do hope you have received this now and if there's anything further you need, please do reach out to us on our Facebook page or provide us with an order no here. I would love to look into this, Thanks.