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Experience: Computers & Technology
Member since June 2020
I ordered for a phone which they said would be with me in ten days and they did not come, they offered me a refund but nothing. I have sent e-mails and still waiting, they keep taking me left right and center, do not trust them SCAMMERS!
Hat is a very serious comment and unless you can prove that is the case I recommend you rephrase it.
Below is an explanation of the current situation. We are not going anywhere as we are here to help and resolve thank you.
Due to distribution problems from suppliers and goods being received needing refurbishing we had to cancel some orders that we were unable to fulfill. Unfortunately, the lockdown caused a build-up and as restrictions have started to ease, we could resolve these issues. We canceled and immediately refunded orders we could not fulfill if you send us a message, we can supply you with the refund proof from our merchant card processor. The issue we are having is although we have refunded the card processor has not actioned our instruction. As such this has delayed some refunds. Under the consumer contracts, your refund is supposed to be returned to your original payment method. We did email all customers affected and stated that If they have not received a refund or have any difficulty with the bank please contact us and we can do a refund by direct transfer to your bank. If this is the case send us a direct message and we can resolve it for you. We have to ensure chargeback repayment is not in place to ensure you are not refunded twice. Thank you. Customer service team.
Harriet A.'s review of Tekshopz earned 4 Very Helpful votes
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TOOK ME A VERY LONG TIME TO SAVE FOR A MOBILE PHONE FOR ME AND MY PARTNER.
DID NOT RECIEVE AND...
Complete scam artist, ordered mobile never got it, been 3 months, having to claim money back...