I ordered my wedding dress from them a few weeks ago, and it got here today (yay!!). The dress I chose had a very interesting and unusual lace, so before I ordered it I used the livechat to ask how accurately the lace used would match the picture, and was told "we have the same lace that is in the picture." This was a blatant lie, and the dress I received has a very different lace.... HOWEVER... the lace that the dress does have is absolutely unbelievably gorgeous and I love love love the dress. It is so well made, it looks and feels expensive, and the custom measurements that I gave them for only $18 more actually resulted in the dress fitting me like a glove. I'm shocked. So so so so worth it, but at the same time I feel that I may have gotten lucky that I happen to love the lace that they used.