Harper B.

I admit the quality of the products from Overstock.com are not top notch since their products are imported from the cheap sources oversea. You can find it's hard to assemble the products sometimes and they tend to put wrong parts in the pack often.
But to be fair, the price of the products are very cheap in compare to the similar products you would see in most furniture retailers. Besides, even though the products I bought are slightly poorly made, the material's quality is not bad at all. Consider this, I got a dining table from IKEA and used it for a year, it started to have bubbles on the surface and I figured out that it was made out of particle board. Then I bought a dining table from Overstock to replace, cheaper price, free shipping, much more beautiful than the table I got from IKEA, and made of real timber. And I thought IKEA was really cheap.
About service, I do think they don't have enough staffs, but so far they've been treating me well. I received some products with missing pieces and wrong parts, so I told them through the missing parts option on their website. It usually took them a week or more to contact me back though. But they showed real concerns about the problems, told me they were really sorry and could either contact the warehouse to send other parts or give back to me a decent amount of money to buy the part from hardware store if I didn't want to wait.

I should have read the reviews before ordering. I should also feel suspicious when they said the order would be processed in 1-2 business day but they don't promise. The fabric I ordered is supposed to arrive by now, but the truth is it hasn't even been shipped. I ordered many things from Amazon, Home Depot and Joann in the exact same day, and even the things they said were not in stock, arrived. This will be the first and the last time I ever purchase from this store.

I've only used Mypoints for a few months only, but I think Mypoints is an good rebate site, not much to complain. Its pending time to receive the points is shorter than other sites, and the website is easy to use. The only one thing that made me give them less than 5 stars is, the first time I used my points to redeem, I hadn't received the gift card nearly 1 month after the redemption. So contacted them to ask about that problem. It was kind of pissed me off at first, because instead of receiving a solution, I received an auto-reply email told me to check the spam mail and the activity tab, which I'd done many times before. Then I replied to their email again explaining I did all of their recommendations and none worked. They took a week to reply and gave me back the points and some more points for the trouble. I've been able to receive other gift cards from them well after that one.