After being summarily punted by the "Chat" branch of Dollar Shave Club, I contacted the customer service through the "Contact Us" link. I am happy to report that the customer service rep that responded could not have been nicer, unlike the "Chat" dude, and they have now sent me a replacement handle for free (like they have always done).
“Just Cancelled My Membership - DSC Not Standing Behind Defective Handle”
I have been a Dollar Shave Club member for years. My only complaint in the past was that about once a year, the part on the handle that attaches the blade has broken. In the past, (4 times to be exact) they have replaced the handle for free which I appreciated. Just now, when the handle broke again, I was instructed that I could "buy" a new handle. Sorry. Not doing that. Cancelled my membership. Not going to buy something that has proven over and over to be defective. Saw other complaints that the company had been sold and customer service has gone out the window. Sad. I liked the shave I got with their razors.