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Purchased a chandelier and notice it was from China. Opening box, found 1/3 of needed pieces to assemble. Contacted company multiple times, spoke to supervisor Rebecca and always got the same excuse. Wanted detail count on pieces missing, detail count on pieces in box, wanted pictures, wanted invoice copy.( they already had). Would not discuss my $200 refund. After the fourth detail demand, they stopped any communication. Do not spend your money with these thieves. WARNING!
Harold M.'s review of LightInTheBox earned 2 Very Helpful votes
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Dear customer,
We are sorry to hear the order you received was incomplete. But we are sorry that you did not tell the truth.
We did really want to help you resolve this problem. But please be noted that we need to learn which part and how many pieces were missing firstly. After we get the details, we can apply for the reshipment of the missing items for you.
We asked you to provide us with details in Ticket 19795746 in August. However, you did not send us the required information or reply to us until now. In this case, we are unable to help you further in your case. Please understand it is not because we did not want to help you, but we could not arrange the correct reshipment without knowing details about the missing parts.
Please provide us with the information and photos as requested in Ticket 19795746 at your earlier convenience. You may also send the information to the email address we provided in the Ticket.
After we confirm information about the "missing parts", we will apply for reshipment for you immediately.
Thank you for your understanding and cooperation in advance.
Dear customer,
We are sorry to hear the order you received was incomplete. But we are sorry that you did not tell the truth.
We did really want to help you resolve this problem. But please be noted that we need to learn which part and how many pieces were missing firstly. After we get the details, we can apply for the reshipment of the missing items for you.
We asked you to provide us with details in Ticket 19795746 in August. However, you did not send us the required information or reply to us until now. In this case, we are unable to help you further in your case. Please understand it is not because we did not want to help you, but we could not arrange the correct reshipment without knowing details about the missing parts.
Please provide us with the information and photos as requested in Ticket 19795746 at your earlier convenience. You may also send the information to the email address we provided in the Ticket.
After we confirm information about the "missing parts", we will apply for reshipment for you immediately.
Thank you for your understanding and cooperation in advance.