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I was totally and completely ripped off by this SCAM company, which is based out of ISRAEL, not the USA. They sent me cheap Chinese GARBAGE, and to make a long story short did NOT honor their "100% Satisfaction Guarantee".
So I ended up disputing this charge with my credit card company and my credit card company DEBITED GlassesUSA for 100% of the purchase price and CREDITED me back. Wonderful!
What people don't seem to understand that since GlassesUSA uses Visa & Mastercard, they have NO CONTROL over Visa & Mastercard issuing refunds and debiting GlassesUSA back. GlassesUSA simply loses, and the consumer wins. Simple as that.
Of course GlassesUSA would never want this to get out, they make you think that you have to go through GlassesUSA for a refund. That is simply false.
I can't tell you how GREAT it felt to stick it to GlassesUSA the way they tried to stick it to me.
DISPUTE YOUR CHARGES THROUGH YOUR CREDIT CARD COMPANIES AND GET 100% OF YOUR MONEY BACK!
Response to "R" from GlassesUSA on 6/14/18:
Dear "R",
Your response is entirely BS! All you say is "We're sorry" over and over and over again and PRETEND like you don't know what type of SCAM OPERATION that you work for but do NOTHING to change the way you operate. If you did then all the bad reviews would stop, and clearly they haven't. Have you even bothered to read how many people have been ripped off by GlassesISRAEL? (Your "US Headquarters" is nothing but a PO Box out of "Lex Pack & Ship". Do a Google Street View and you will see it clearly. GlassesUSA is really based out of Tel Aviv).
GlassesISRAEL only exists because it rips off it's customers. I have made it my mission to tell the TRUTH about your SCAM operation and will continue to do so on all formats and every review site that isn't manipulated by employees like you. The more people that I can convince to dispute their charges and get refunds is less money you can steal from your unwitting customers.
How can you sleep at night working for such an obvious SCAM operation? Shame on you.
Harold E.'s review of GlassesUSA earned 13 Very Helpful votes
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As soon as I ordered my glasses I was on the mailing list and starting getting constant...
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Dear Harold,
I'm surprised to hear that you felt the need to contact your credit card company. We honor our two-week (from delivery) return policy in full, offering a refund, a store credit or an exchange.
Sincerely,
GlassesUSA Customer Service