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harjindera1

HARJINDER A.

Surrey, British Columbia, Canada

Contributor Level

Total Points
80

1 Review by HARJINDER

8/18/21

I ordered 7 items recently from Utsav. All great quality. Customer service is good. The negative:
Each item is shipped separately and Fedex charges on each item shipped as a result. If they had consolodated my order i wouldn't have had to pay such hefty duties and taxes. My orders ended up costing almost 50% more as a result. Also, items were not received in a timely manner. Each item took over 3-4 weeks to get here. Still waiting on one. When i order from other India sites. They are delivered through DHL and in my past 10 orders i have only paid duty twice and it was minimal. Fedex charges $40 minimum on each of my shipments. Ridiculous! Although i loved my orders, I will not be ordering from Utsav again due to extra costs.

Tip for consumers:
Great quality and prices. Price increases significantly by adding in stitching, custom work, especially on custom and duties as they ship each peice separately even though you ordered them altogether. Fedex has a minimum it charges on each package.

Products used:
I ended up using all the products. The value for the money after adding in duties and taxes on each individual item was no longer a value. The items should have been consolidated to avoid all the extra costs.My orders almost cost double due to the additional expenses. Wait times for delivery were not as promised as well.

Service
Value
Shipping
Quality

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