I bought several personalized charms and then bracelet as gifts recently on Soufeel when I found out that they have same quality stuff as Pandora but price are much cheaper. I contacted their customer service when I had to return when of the item I bought. They sent me replacement right away. They read emails and responded quickly which I really appreciated from online shopping. Highly recommended shopping experience.
Thank you for your support, and we are always here to help! -Rosa