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Hans d.

Contributor Level

Total Points
90

1 Review by Hans

  • ETrade Supply

10/15/14

I ordered a screen-assembly for my Samsung S4 Mini T. And received the part for the Samsung S4 Mini. I complained, sent pictures of why it did not fit a week later I received the reply that the T version is not available in their region (?). Now 4 weeks further, they do not answer my e-mails, two weeks ago I received an e-mail saying that it's a holiday there and they will get back to me. After 2 weeks still no answer.
They want a 30% restocking fee, and I have to send it back on my expense!

Service
Value
Shipping
Returns
Quality
Thumbnail of user etradesupplye
etradesupply e. – ETrade Supply Rep

Hello Hans, thanks for your feedback. Actually we had an other Australian customer bought this part months ago, and we refunded customer and added reminding tips in product page(This screen assembly is only compatible with the Galaxy S4 Mini GT-I9190 and Galaxy S4 Mini GT-I9195, but it does not compatible with the GT-I9195T(Australian version). Please check your variant before purchasing). Sorry that we should highlight it thus you will find it more easier and won't have such issue. Just check your WEA history, once got your returned part we will issue the refund at same time. Thanks&regards, ETS Customer Service.

Hans Has Earned 10 Votes

Hans D.'s review of ETrade Supply earned 10 Very Helpful votes

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