I booked a flight over the phone it was short call and was done with it in five minutes, because what i was looking for agent got me same flight option in a jiffy. Then comes after 24 hours my plan got changed, and i was clueless, i thought of taking a chance by calling respective Cathy Pacific airways, they put me on hold and then told you will have to change penalty and fare difference which was equivalent of ticket cost. I was sad and was dishearten, Then comes Flightsstore.com i called them up and customer service agent made the changes, she took a bit longer to read all the rules and regulation and explaining things and trying different different card number. She sounded confident and knowledgeable and with great narrating skill with full of energy. It was fantastic speaking to her not because of she saved my $$$$$$ but the way she entertained my request and handled it in a such a fantastic way that was speechless. After that in a month i have booked three more tickets with same agent (Christina). Every time i book with her i get 15$ discount which is worth buying domestic tickets, there prices are very competitive.