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I booked a hostel through this site, but had to cancel the reservation 4 days before my actual stay because of a flight change. The cancellation process was the same like any other, and it confirmed my cancellation on the site. However, 4 days later I received an email from the hostel saying they were charging me for being a no show. Forwarding this to booking.com, they then claimed to have no record of my cancellation and I was charged the full $70. This site is absolutely horrid, STAY AWAY!
Hanna S.'s review of Booking.com earned a Very Helpful vote
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Hanna. I'm sorry to hear this.
Could you please post your booking number so that I can look into the issue?
Regards, Konstantina
Booking.com Team