Hannah W.

Amazing prices. Amazing loyalty program. Fast shipping! And duties are included. Zero complains. I shop at Luisaviaroma frequently and have never had any issues.

Im going to start off by saying I live in Canada. We have a Saks off Fifth here but the selection sucks. I went on the website and found a pair of shoes I loved and the price was amazing. I placed my order. A week later, nothing. No shipment confirmation. I then emailed customer service, and received some automated BS response essentially saying there was something wrong with my credit card and that I should try to place the order again. Ummm no thanks? I could already see the charge on my online banking! I decided to call customer service, which as stated by other reviewers, is some third party off shore service that really has no clue whats going on. The guy told me that on his end the order went through. The next day I received an email saying my order had been cancelled. It again told me there was something wrong with my credit card and to re-place the order. I checked my online banking and the money had been refunded. Thank god. In the midst of the whole debacle I took to googling the companies reputation and saw hundreds of garbage reviews. So happy I got my money back. I will never order from Saks off Fifth again. I advise you to do the same!