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Hannah T.

Minnesota, United States

Contributor Level

Total Points
80

1 Review by Hannah

  • StudentUniverse

4/25/21

Terrible customer service. Terrible company. I booked a hotel reservation and canceled within an hour following their "24-hour cancellation policy". Never received my money back, not to mention customer service was rude, unhelpful, and their communication was so all over the place. This company claims to have good rates for students but all they really do is take advantage. If you really want to save money on a trip, stay away from them and save yourself the unnecessary headache and stress. Will never ever book with them again.

Tip for consumers:
If you really want to save money on a trip, stay away from them and save yourself the unnecessary headache and stress. Will never ever book with them again.

Products used:
Not applicable

Service
Value
Returns
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Rachel B. – StudentUniverse Rep

Hi there, we're sorry that you didn't receive your refund! Could you please send us a PM with your reservation number and email address so we can look into that for you?

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