I've placed two orders so far with Urban planet. Both times they have been delivered fast, earlier than the expected delivery date. Each product has been shipped in one parcel, but inside separate bags to keep them all separated. The quality of the products are outstanding, and while the prices can sometimes be pricey, it's definitely worth it, especially with the amount of sales that they hold. There is a receipt, return form, and instructions on how to return items included with each delivery, and I find that incredibly helpful.