Hannah M.

So I am here today writing a review after having issues for a few weeks now with sanrio.com, and looking into the issue I am having I found a whole boat load of people with similar, and almost exactly the same issues. Actually, after reading some of the reviews on here i haven't even begun to get jerked around like some of these people have and I'm already thinking of suing them. Last month, 02/23/20 to be exact, I placed my order with sanrio.com and immediately got an email stating my order was received (I will attach all screen shots of all the emails I mention here) and I was sure within the next couple of days in would see an email stating my order was shipped. I spent over $100, $50 of which was from an eGiftcard for their website. I swear I never saw this $#*! coming from such a huge long running business, I had complete faith and trust in them for some reason and at this point I feel like I would have a better chance at receiving what I ordered from someone on a "sell your used things" app. Like letgo or offerup... anyways, I emailed them around give or take a few days shy of a couple weeks about my frustration. They quickly responded with some BS about "checking inventory" and about how sorry they are and understand my frustration. So I left it alone again until today after still not receiving an email about my items shipping, I inquired and at no point did I mention wanting to cancel my order, I WANT MY THINGS I PAID FOR, and shortly later I got an email back stating my order had been cancelled, with no explanation. So here goes, I'm going on every single review website, writing every person possible including the BBB, putting these liars on blast, nor do I plan on stopping until this is fixed for every person done wrong and then some for the lies and inconvenience. Check out the attached emails.