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Hannah l.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since February 2017

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1 Review by Hannah

I have inccured numerous problems with this company that I am now sick of it. Every time I have sent out a parcel with parcel2go, they either don't collect the parcel, lose my item, say they haven't got my parcel, charge me for collection of parcel and then I have to go drop it off, give my parcel to a neighbour so my customer doesn't end up receiving it and don't even let my customer know of this or attempt delivery and don't go back to deliver it for a very long period of time. Whenever I then go to contact the comoany they do absolutely nothing about it, there customer service is also rude and unhelpful. They never sort out the problem and always try blaming my customers when it has nothing to do with them. PARCEL2GO is absolutely rubbish. I have never in my whole entire life reviewed a company or wrote bad about a company but PARCEL2GO is absolutely disgusted that It left me with no choice but to write a review so everyone is aware of there service. The amount of times they have lost my parcels and don't even compensate for it and make me receive a big loss as I have to compensate my customers and I also lose out on the items I am sending it's just absolutely disguting even taking it up with a manager makes no difference at all THEY DO NOTHING AT ALL! At this rate they will definitely be losing a lot of customers! Piece of advise- YOU RATHER PAY THE EXTRA 10-20p but use a different, more reliable company! You will end up losing a lot more trying to save the pennies with this company
Dianne F. – Parcel2Go.com Rep
Hi Hannah,

Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours.

Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement.

My sincerest apologies for your poor experience with our Live Chat facility. The vast majority of feedback we get about our operators is very positive, so it’s disappointing to hear you’ve been let down on this occasion.

I have emailed you from the order about this.

Dianne Fisher
Parcel2Go Customer Service

Hannah Has Earned 3 Votes

Hannah L.'s review of Parcel2Go.com earned 3 Very Helpful votes

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