Archi B.

Zalando is great for online clothes shopping. Great choice, easy to use website, good quality products and very easy returns. Used many times, never disappointed and always received within a few working days.

I received an item which was far worse quality than shown on the website and very poorly tailored. There was no way I could wear it, and I was pretty annoyed that I waited 2 weeks to receive the item, for it to be nothing like shown online.

So I contacted Yoins re. Returns, since I couldn't find any information about this on the website. Rather than give me the requested returns address and guidelines, they ask me to send them a photo?! Very weird - no normal retailer does this. I had to persist several times to get the returns address and then they said I would have to pay return shipping even though the item is not as shown, which makes them liable. They clearly don't care - they have my money and I wouldn't trust them to refund it even after I've returned the item. Seems like they are based in China, hence the very long delivery times.

Conclusion: Definitely not recommended. Poor quality (material and fit). No returns. Poor customer service. Cheap, but now I've paid $30 for an item I cannot wear...

Delivery isn't quite as quick as Zalando, but they have a different selection so I shop on both. They also have a great range of own label stuff at really decent prices. Plenty of payment options, returns are really easy, never had to deal with customer service so far.

Netflix isn't a great expense, so I think it's pretty decent considering the price, but very often I look for a film (obviously not super recent ones) on Netflix to find it isn't available... Many of the films on there are pretty rubbish. Perhaps better for series, like breaking bad, orange is the new black, etc.