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1,368

10 Reviews by Hannah

399 Views
6/27/21
Verified purchase

When I bought a new house in 2015 I decided to get cellular shades from Blinds.com for the whole house. I had installed Blinds.com (top down bottom up) light filtering shades at my previous house and had a good experience with them. However, I was surprised and disappointed that – just a few years after installing at the new house – the blinds began to disintegrate.

Slowly, room by room, the seams in the cellular shades began to come apart. None of these blinds were handled roughly. In fact, some of the blinds were in rooms in which the blinds were always closed and were thus never adjusted. I also live in Seattle, so it's not like the sun has been beating down on these blinds all the time. It just seems that the adhesive used to manufacture them just breaks down after a few years.

This all began to happen at a time when there was no more hope of warranty. But as I was unable to find anyone else online who was describing the same experience, I decided to call Blinds.com to ask f this was something they considered normal. After listening to me describe my experience, the rep said that since I had ordered "economy" blinds I should expect that they only have a lifespan of a couple of years. She told me they often recommend them for rental properties for that reason. Um, what? I had ordered the same "economy blinds" at the previous house (just a mile down the road from the new one) and they never fell apart in the 9 years I owned the house. Nowhere on their website had I seen any warning or declaration that the custom cellular blinds I was spending many thousands of dollars to purchase for my house were temporary.

I'm disappointed that Blinds.com thinks it is a good value for their customers to sell a product that will have to be replaced in a few years simply because it is cheaply and poorly made. I would not have purchased this product had I known that I would be doubling the expense of covering my windows, expending more time, AND contributing a heap more material to the local landfill. No doubt this works well for Blinds.com's profit model. (As does removing the options for text or e-mail support, I might mention).

I was a Blinds.com for 15 years. I installed their products in two 2,000 square foot houses. And I even recommended them to friends. But now that I know that they knowingly offer inferior products designed to create more waste (as opposed to making products that last) they have permanently lost my business and that of my referred friends. I don't know how that business model pencils.

Bottom line: If you're OK with replacing your cellular shades more often than you replace lightbulbs, doubling your expenditure on window coverings, then by all means Blinds.com will be more than happy to offer you an "economy" option. If you are looking for a quality product, then look elsewhere. Blinds.com was not the company I thought it was. I regret giving them my business and will not be repeating that mistake.

Service
Value
Shipping
Returns
Quality
socialc2
Social C. – Blinds.com Rep

Hi Hannah, I'm so sorry you've had this experience! While our standard warranty is good for 3 years, I'd still love the opportunity to look into this further and help anyway I can. Please send me message at SocialCare@blinds.com and I'll look into this with the factory! -- Robin, Blinds.com Social Care Team

4/16/21
Verified purchase

All I want is my order. I give you some money, you send some products, and that is the end of the transaction. Then why do so many American companies think that as soon as you have a customer's contact information you should immediately deluge them with marketing?

My first order hasn't even arrived yet and you're already sending e-mails to my personal address encouraging me to BUY MORE STUFF!

This is obnoxious. Especially in that I'm always careful to uncheck any boxes for marketing. And then I send a separate message to their customer service saying PLEASE DO NOT SEND ME MARKETING. And they acknowledge that message. But then, without fail, they send you marketing anyway.

So this order will be immediately returned and they've permanently lost my business. Because they can't keep it in their pants and want to treat people like commodities instead of human beings (and customers). Retail is changing. Rapidly. So I can't understand why companies like STAG Provisions are still doing business like it's the 1980's and demonstrating no respect for customer preferences. People are exhausted of being endlessly marketed to. Customers should not have to work so hard to not be battered with unwanted marketing.

10/29/20

Earlier this year I read about Jot, a company that makes a liquid coffee concentrate, and I decided to order a bottle of their product to try it out. I live in Seattle and coffee is obviously very important to my culture as well as my household. So I'm always up to try something new in that realm.

Jot has a slick, modern site like pretty much every new wannabe-disruptive startup, replete with their deeply thought philosophy that was engineered to justify why – despite coffee already being everywhere – they had figured out a way to do instant coffee with new technology that would present a better product with less waste.

The ordering process was easy. The product shipped fast and everything was fine. In the end, their products was just OK. Not revolutionary for me. A nice balanced cup (if you're into light, caramel roasts) and a solid alternative to spray dried instant coffee like Starbucks Via. (Just ignore the fact that the latter doesn't come in a liquid form that needs to be kept in the fridge after opening).

The reason for this two star review isn't about the company, their website or the product. It is about this company's lack of respect for my privacy and their sending multiple unsolicited marketing messages over the course of a year despite repeated requests for them not to market to me and repeated interactions with this company's otherwise responsive customer service that they were sorry for the oversight and would correct it.

The bottom line is as much as this company represents itself as a fresh, modern startup, they suffer from a very old disease with US companies when it comes to online commerce. When you give them your personal information to fulfill an order, they will keep it for the remainder of your time on this earth and will pretty much completely ignore your requests to be treated like a person instead of a commodity.

After placing my first order with Jot I immediately sent a separate, preemptive message to their customer service asking them not to market to me. This was acknowledged with a promise that my privacy was "very important" to them. That was April. By August, I guess my privacy was no longer very important as they sent me another unsolicited message hawking their products. Again, I contacted their customer service department. They apologies, indicated it was some kind of mistake or glitch and said it was now corrected. And while it always sounds sincere, it never is as pretty much every company employs this exact same tactic.

While I had hoped that would be the last time that I heard from Jot, why should I be surprised to wake up this morning (late October now) to find yet another unwanted marketing message in my inbox. Sigh.

I'm going to keep beating the drum on this until companies get their head out of their behinds on this. Here is the compact: You have a product. I give you my money and you deliver the product. Our business is done. Simple. I'm not providing my information so I can become a commodity for your company to exploit until I'm in the grave (or even after). It's one thing if people want marketing or don't care. But for those of us who do, it just disgusts me that a company would be so driven by greed that they would ignore the stated preferences of a customer.

I didn't love Jot's product but after trying it I might have been inclined to buy it again. I even actually did order another bottle for a friend. But Jot – though their marketing practices – has converted me into a "maybe repeat" customer to someone who will avoid them like the plague. Whatever marketing experts convinced these companies that badgering people with marketing is a best practice for success should consider the irony of what they're doing.

8/14/20

I recently ordered one small item from this company (a tin of saddle soap) after finding them through a Google Search. I never heard of them before. Because my privacy is very important to me, and as I do with all orders I place, I did not opt into marketing and immediately sent their customer service a separate direct message asking them to respect my privacy and to not send me marketing.

To me the compact is simple. You have a product I want. I give you my money. You send me the product and the transaction is complete.

But unfortunately, that is not at all how it works for most American businesses in the Internet age. You are viewed not as a customer but as a commodity. Your personal, private information is not just a means for getting an order out to you but as an asset that they will keep forever and use in a range of ways beyond the purchase. These ways have more to do with benefitting the company as opposed to the customer.

Even before my order arrived I was already being sent marketing e-mails, motivating me to BUY MORE STUFF. Though I hadn't subscribed to marketing and in fact had asked them not to market to me, I had to unsubscribe. My message to their customer service, repeating my request for privacy, went unanswered.

Marketing continued so I had to relegate them to the SPAM folder. Then to top it off, weeks later I got yet another kind of ridiculous message from Tractor Supply Co. Now they were saying that there was another customer of theirs who had a question about the product I bought and could I answer it. Gee, yeah. I have scads of time to provide free customer service to Tractor Supply's other customers, so they can enhance their business. I mean, this is just ridiculous and insulting. It's one thing if customers want to spontaneously post a review. But to be solicitous about it – especially after MULTIPLE requests that they respect privacy and not abuse access – speaks volumes about how little they think of me as a customer.

If you're a person that simply doesn't care about privacy, that loves to be treated like a commodity instead of a customer, that doesn't mind being bombarded with commercial messages from dawn to dusk, then by all means Tractor Supply Co. Is for you! But in my opinion we all deserve better.

The 1980's are over. Retail is changing. Consumers have more choice than they ever have, not to mention the ability to purchase products 24/7/365 online. So why companies like this still do business in these clumsy and antiquated ways is beyond me. They need to stop listening to ridiculous marketing consultants and start opening their ears to their customers. If they could they might win years of loyalty.

If their marketing goal was to annoy and drive away the future business of an otherwise satisfied customer then they are absolutely succeeding. I will not be making the mistake of purchasing anything else from Tractor Supply Co. Ever again.

8/8/20

I have no idea how Carbon2Cobalt procured my personal, private information. But year after year they continue to send me unwanted catalogs despite MULTIPLE requests that they stop. I am on all of the direct mail do-not-mail lists. And I'm very careful to opt out of marketing with every company I do business with online. And yet for Carbon2Cobalt, has ignored every request as I am not a person to them but a commodity for them to continue to peddle their unwanted, prosaic merchandise. I have absolutely no interest in Carbon2Cobalt. There is absolutely no business I wish to transact with them. But we live in a country where there is no respect for privacy because greed is so strong and companies seem to have more rights than citizens. With retail already circling the drain before the Covid-19 pandemic even began, I can only hope that companies like Carbon2Cobalt soon will disappear. It's really the only option I have to stop their insipid catalogs from filling my mailbox.

Note: Looking through the reviews for this company I'm not surprised to see that a lot of their customers have had very poor experiences shipping at Carbon2Colbalt. More troubling are the sheer number of five star reviews with raves that are written by Sitejabber users to no other reviews. It is pretty clear what's going on here.

1/26/20

Based on positive online reviews, I ordered a kit from this company last year to send in some negatives for scanning. I pre-paid ($300+) for the service. But then I never received the kit Scan Cafe claimed they sent out to me. They said it must have been lost in the mail. This certainly did not inspire my confidence in sending them my original negatives. So I decided to cancel the order and seek scanning elsewhere. I contacted them in writing multiple times to tell them I wanted to cancel the order and to issue a credit. But all I got was an endless loop of them asking me why and trying to manage my objections. When I lost patience with the amount of time they were wasting I went to American Express and requested a charge back for the amount of the service Scan Cafe never delivered. American Express found in my favor and finally issued the credit. Only to have Scan Cafe charge my account again without my knowledge. It is a mystery to me why this company thinks they are entitled to take money from customers for a service they never deliver. I regret wasting my time in contacting them, as well as giving them any of my financial information. So if you choose to do business with this company BEWARE.

UPDATE: It took me almost a YEAR to resolve this with Scan Cafe. I insisted that American Express re-open the investigation into this inappropriate charge and yet they were basically representing to AMEX (falsely) that I had received their service. So the credit card company said their hands were tied as: Scan Cafe is our customer too." Scan Cafe was saying something quite different to me... that they had already issued a refund for my original charge. In fact, it was AMEX that issued the refund (chargeback). But Scan Cafe had actually made TWO charges, the first when I initially ordered the service and another after the chargeback. So I eventually had to send them my entire AMEX credit card detail to show them the clear evidence and math before they eventually (after MANY e-mails) agreed to issue a credit. In a lifetime of online commerce this was a nightmare of a time and energy suck and hands down one of the worst consumer experiences I have ever had. In even decided to close my AMEX Platinum card over the experience as the credit card company handled the matter exceedingly poorly. Hopefully I can save someone else a similar hassle by posting this.

1.7K Views
10/23/19

I recently found Wildwext.com via Google Shopping and made a purchase of a couple of US Mint silver Walking Liberty dollars. My goddaughter is just starting to lose her baby teeth and I thought the silver dollars might make fun tooth fairy rewards. I'll have to admit that I was a bit suspicious as the price of the coins was below what the U.S. Mint and just about every other online seller was offering them for (though I thought it could be a loss leader or something). Wildwext was also offering free shipping so it seemed too good to be true and it was. I could also find very little online about the reputation of this company. But I went ahead and placed an order for two coins. The charge went through but I didn't receive any e-mail confirmation or any other kind of backup with the details of my order. That was September 9th and after several weeks I decided I wasn't willing to wait anymore so I reached out to their customer service. Unsurprisingly, I never received the courtesy of a reply. So then it was on to American Express which very efficiently processed a dispute for me and issued a chargeback and a refund. Lesson learned. Oh but then today, more than eight weeks later, a tiny, enigmatic package arrived in my mailbox from China. Inside it were the two coins. Why silver coins from the U.S. Mint would be arriving on a slow boat from China was my first question. But then looking at the coins, and comparing them with legit coins from my collection, I could see that they were clever counterfeits. A magnet test verified this. Silver coins should not stick to a magnet. The coins will be forwarded to the local field office of the U.S. Secret Service. So in any case, let this be a warning to anyone considering a purchase from Wildwext. They are not reputable merchant and very possibly are connected to other criminal ventures.

Tip for consumers:
An LLC based in Astoria, NY. Possibly connected to criminal enterprises. Buyer beware.

669 Views
9/13/19

I bought a sense unit a couple of years ago for my new, modern high tech house. I was excited by what the product apparently offered: the ability to monitor my power use in real time to give me insight into how much electricity was being used by all of the devices in my house. Apparently the way it was supposed to work was that Sense uses machine learning to "discover" all of the electrical devices in your house on its own using unique signatures of power pulsing through your mains. The device itself and the app seemed slickly designed. In addition to the cost of the Sense device I had to pay an electrician to come and install the device inside my electrical panel. So I was more than $450 invested in this thing as it was turned on. But what I began to learn over time was that the machine learning was incredibly slow and imperfect. After many months of use it never "found" more than 2/5 of the devices in my house that were using electricity. It had difficultly with devices that used different amounts of power for instance a coffee maker that would grind and brew coffee in different stages, or my gas fired heating system that used different amounts of power to generate hot water for the taps, the floor heat, or simply to recirculate water through my house. It always thought the heating system was three or four different devices. In some cases, it would find an electric kettle or a toaster which I would then dutifully label in the app with the name and model number of the device. But then when I'd look at the app a few weeks later that device would be forgotten. Or it would be mixed up with something else. I wasted heaps of time going back and forth with their customer service, resetting the device, reinstalling the app, trying this tweak or that. But nothing worked. At length they finally admitted that the Sense device "just did not work with all houses" something that they really should have disclosed up front. As there was no way to program devices or fixtures yourself, you had to wait until the Sense device discovered the device on its own. But after years of use it even failed to find major appliances (like dishwashers and laundry machines) that were on their own circuits. The Sense unit simply did not work as it was advertised and what I realized over time was that I was simply a pawn, paying money for a device that would feed them free data that they could use to improve something that simply was not ready for market. I regret giving Sense my money for a device whose capabilities were misrepresented. Purchasing the Sense unit was a waste of time and money. Don't get conned the way I was.

Tip for consumers:
Sense Labs makes a product that is supposed to monitor your home energy use to give you better insight into your power use with the goal of conservation.

7/29/19

I ordered a bouquet of flowers for my grandmother's 95th birthday. It seemed to me that there was plenty of lead time but when I placed the order the best Bouqs could do was a delivery date a day after my grandmother's birthday. I liked the specific bouquet so I decided to go with it instead of choosing another company. Around the time of the delivery I got a shipping confirmation and a Fed Ex tracking number. But then the flowers seemed to get stuck in Miami and there was no information about what was going on or when the flowers might arrive. The birthday came and went. And instead of getting a call from a happy grandmother, I was on the phone with a barely intelligible person in an offshore call center who had even less information that I did about what was going on. But what really takes the cake was after sitting on hold for an unreasonable amount of time, they offered me a "promotional" credit. As in "We'll keep your money for the service we never delivered so that you can only come back and buy from us again." Ridiculous and insulting. After ten minutes on hold I gave up and just jumped over and did a charge back with my credit card issuer who values my business a lot more than Bouqs does. Listen, I know supply chain issues can occur. Mistakes happen. But if you are in the business of selling a product designed for special occasions, when you need to hit a target date for delivery, then you should work hard to have a polished system. Having deliveries stuck in a mysterious limbo with little to no information and then causing customers the additional hassle of having to chase down their order and a credit is bad business. And don't even get me started on "promotional" credits. Bottom line: I found this company unreliable in getting flowers to my family member on a special occasion. Maybe it was an anomaly or perhaps it is a symptom of a larger issue with this company failing to deliver on their promises. If you're up for a gamble (and a hassle) then Bouqs.com is just a few clicks away.

1/5/19

Goldbely delivered a box of goo to me that was supposed to be $100 worth of ice cream. When I reported it to them they said they would not issue a credit to my original form of payment but would apply a credit to my Goldbely account that would automatically be applied to my next order. But the next time I went to order the credit had evaporated. When I followed up with their customer service again they told me that the credit was only good for 90 days, something that they failed to disclose previously and that is against the laws of my state. Since we were beyond the point of a chargeback their ruse had deprived me of the ability to get my money back for the service they failed to deliver. They were arrogant in their unwillingness to do anything about it and seemed completely fine with the idea of taking my money and leaving me empty handed. I regret giving these people my business as they clearly don't value me as a customer. In addition to a complaint letter to my state's Attorney General I'm going to write directly to all of the food companies that I've patronized via Goldbelly to tell them that they are tarnishing their own brands by being associated with Goldbelly.

joelg21
Melissa D. – Goldbelly Rep

Hi Hannah- at this time your order has been fully refunded and credited in full beyond that, so I believe this matter has been fully resolved to your satisfaction. If that's not the case you can certainly email us at support@goldbelly.com to help. Thanks

Hannah Has Earned 28 Votes

Hannah G.'s review of Goldbelly earned 10 Very Helpful votes

Hannah G.'s review of Carbon2cobalt earned 8 Very Helpful votes

Hannah G.'s review of ScanCafe earned 6 Very Helpful votes

Hannah G.'s review of Sense earned 2 Very Helpful votes

Hannah G.'s review of Wildwext earned a Very Helpful vote

Hannah G.'s review of The Bouqs Co. earned a Very Helpful vote

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