Hannah C.

I purchased Filmora Wondershare two years ago and shortly after cancelled my subscription via email to support as requested on their website. I received an automatic reply to this email and so was assured that they had indeed received my cancellation. I was not charged again until two years later where I have recently had £22.46 deducted from account via paypal as an annual re subscription charge. Not only was the annual re subscription not made clear in the first place I had actually in fact contacted customer support as advised on their website to cancel my subscription two years prior anyway.

I have since contacted support to explain this mistake with evidence of my initial cancellation and request a full refund and although they say they reply within 48hours, almost two weeks later I have had no response.

If I do not get a response or a refund in the next week I will be forced to take legal action.

I understand mistakes are made in these instances but this is completely unacceptable and wondershare have ignored all my efforts of correspondence regarding this.

What a shame Wondershare!