Hannah C.

This website is a complete JOKE! They treat you like crap as soon as they've taken your money and then LIE to you repeatedly about when you will recieve your order. We ordered our sons tiger quad the 2nd week in sep we're now told it will be here on time for xmas which is only 2 and a half weeks away! Each time i've tried to contact them there telephone number goes straight onto a answering machine, there online link via there website is a complete fake and there emails, you don't get a reply for a few days or weeks later! In the emails they have lied to me saying my order is with the delivery company and when i phoned them they told me they didnt even have our order yet and at the end of nov richard they delivery man told me he was 95% sure we would have our order ontime for xmas and now two weeks later he's only 70% sure! They also told us that our item was in consignment 8 and when i spoke to the delivery company richard again informed me that it was actually in consignment 10! When i went back to fastbuggies via email of course, they told me that they had never lied to me however in my eyes telling me that my order was already with the delivery company and that it was ready to be dispatched twice when the delivery company havent even got it yet is a LIE! I also was told again that richard from xlr8 logistics the delivery company was wrong my item was in container 8 the next container to be recieved by richard! When i spoke to richard he was quite helpful and nice and told me his company was constantly getting phone calls about fastbuggies and the deliverys and that they shouldn't have given there number out as they can only deliver the items when they receive them which of course is totally correct, however i have called a few times and sometimes the people i have spoken to have been rude to me and unhelpful! I am not holding my breath about getting our quad in time and will be taking it further i have asked for a ful refund twice and theyve just pawned me off with another rubbish excuse! All we wanted was for our little boy to have his quad on time for xmas and we thought it would be here 2weeks after we ordered it like it said when we ordered it! A family member also ordered from them and asked for a refund and the following week there quad was delivered and they kept it due to the hassle they expected when trying to return it! It wasnt even the colour that they had ordered and the stickers were crap and cheap looking! My husband and i are both sick of the fastbuggies company and would never reccommend them to anyone as there beyond a joke and in there emails they can't even spell which makes it even worse and makes us think its a complete fraudulent company! We will be going to trading standards and the newspapers to try and warn people off this company and getting there money taken and never getting the item! Thats it been 4months since we ordered! JOKE! DONT EVER BUY FROM THEM!

UPDATE 15/12/09
I recieved an email from fastbuggies last week reassuring me my order would be dispatched this week, i contacted xlr8 logistics toight and richard told me hes not expecting to get our order in as its been in the country for over a month and that he dosent think they will be getting it full stop so there goes my sons xmas present! I am furious! Going to contact watchdog and trading standards!

Update 16/12/09
Now they are saying that they are no longer taking orders and you can't even get onto the site any more! Who do they think they are taking our money and treating us like this! They should never be alowed to trade again as they couldn't organise a p##s up in a brewary. They are saying they are concertrating on delivering the orders left or refunding the money. I think there should be compensation as they have had everyones money in there own bank accounts building up the intrest. The one thing they have managed to do is spoil my sons xmas as he is no longer getting his quad that he has been asking santa for! Thank you fast buggies.