I have reached out twice with no response. I notified them that I have not received my box when I got a notification that it had been delivered. Still, I am getting emails that I will be charged for all items if I don't make my selection in the next "11 hours" and then make a return. It's one thing to have a product that is mediocre, but if your customer service is bad (or nonexistent like this one appears to be) that is just unacceptable. I have even tried to DM them on Instagram at this point because I just can't get a hold of them. DO NOT DO IT.