My wife and I were scheduled for a river trip with Viking.
Trip Mate was the Trip Insurance I remember being directed
To. Just a few days prior to our departure I came down with
Double Sciatica and was confined to bed for over a month with
A couple of months additional recuperation.
I completed the Claim requirements while in bed, getting letters
From two doctors confirming my affliction and inability to take
The trip.
I have contacted the company numerous times. One time they said
Checks had been mailed. Having not received any checks, I suggested
They have the accounting department confirm the checks had not
Cleared the bank. They claim they have stopped payment but the first
Company representative I talked to today, could find no records
That took place. She seemed demoralized. I suggested she look up the
Company on the internet and put the word "fraudulent" after Trip Mate.
After at least seven phone calls, the latest, number two today, a few minutes ago which went dead while I was on hold, I now understand these representatives I have been talking to, seem to have no meaningful communications with the management of the company. They are only there to get a paycheck and listen to customer complaints. A very rewarding job. I feel sorry for them.
I have over $16,000 at stake here! I do not intend to play nice anymore!