I AM DISGUSTED. DO NOT TRUST THEM. Never have I been so disappointed with such despicable behaviour. For a company that offers trips to the holy cities of Mecca and Medina, their pathological dishonesty is nothing short of criminal and utterly appalling. When we wanted a different place to stay and paid for another hotel in Medina, they gave us their word we would receive the refund for the first hotel. Every single week since then, they would say "tomorrow", "next week", "in two days", and so on. It has been five months. FIVE MONTHS. Not only have they stolen our money unashamedly, they have caused undue stress amongst my family and have betrayed our trust. AVOID THESE CHEATS AT ALL COSTS.