Package was on hold Nov 29th called to get it resolved they said no action needed package will be delivered and of course nothing was delivered. Called again next day to complain they wrote a ticket someone one call me and let me know updates to release the hold. Nothing happened no call receive then I called throughout the day 6 times and each representative which was HORRIBLE at helping me said the exact same thing. Now on dec 1st I called again they said supervisor will call you 3 times and I am still waiting for the package to be released. On top of them 4 out of the 10 representatives hung up on me while I was talking. DHL worst shipping carrier on earth.