hamish a.

We booked two rooms we were told would cost us $148.96 plus tax each. Only to arrive at the hotel and be told it would actually be $299.99 plus tax. Double what we'd been quoted. After an hour at the reception, much of it on the phone with Wyndham's "Customer Care", it became clear the issue was with the Wyndham reservations call centre. The hotel people were actually pretty helpful and supportive. But it was made clear that we would have to pay the higher price and take up the issue with Wyndham later. Wyndham did in fact check their recording/call log from when we made the reservation and realized that we were correct -- the reservation quote had been for $148 per room. You would think that was the end of the matter and a refund would proceed. No. It took more than a month, six calls to Wyndham Customer Care (AKA CUSTOMER OBSTRUCTION) and many more emails, ever-evolving requests for further documentation from Wyndham and more. Each time I spoke with them they had a different explanation of how the refund would be processed and what additional documentation they required. I am guessing it was in the order 8 hours or more talking with them, being put on hold, having to dig up further information on credit card charges, etc. etc. Their story changed with each person I dealt with. There was a lot of blaming their colleagues I had dealt with earlier for giving me bad information. When it is all done, despite a positive experience with the hotel itself, a good stay and nothing but good vibes from the hotel manager down (Antoine, Marc, etc.). The experience with the reservation and with getting resolution from Wyndham "Customer Care" has left me sure that if I have a choice, I will never use Wyndham again. And I am a regular traveller. Wyndham's loss.

Apple have just run me through the wringer for three straight days an all-round miserable customer experience. Over the last 10 years, my wife and I have equipped ourselves with a range of Apple devices, having been attracted by their ease of integration, and the simplicity of transitioning from one device to another when replacing them. But this recent experience has made me reconsider this. I just replaced a 6 year old iMac (a desktop Mac) with another, new iMac. What was supposed to be a very straightforward migration of data, applications and settings from one machine to another turned into a nightmare. After a full day of failed migration processes followed by successive calls with Apple support staff (many of who were quick to lay all blame at my feet and couple of whom added to the aggravation by dropping their calls), finally a senior level (tier 2) Apple advisor determined after consulting with several of his colleagues that the issue stemmed from a botched warranty repair on the original iMac (replacement of the screen when it failed a few months after purchase). It turns out that the Apple repair crew had used an unorthodox work around when they put in the replacement screen. After finally identifying the problem, it was also confirmed that this work around was a done-deal' and we could not set up the new iMac with the normal migration process drawing on the data, applications and settings either from the old iMac itself or from the backups on our Apple AirPort Time Capsule. We then set about taking the data and applications a file at a time from the most recent Time Capsule back up a laborious process and somewhat nerve-wracking as one is having constantly to double check you got everything and one is never quite sure. And there were numerous glitches and retracing of steps required. And for three days I had to put the rest of my agenda on hold with successive calls, screen share sessions and waits for call backs from Apple staff. There were a couple of the Apple tech support people who were particularly helpful and were also quick to recognize Apple's part in creating these issues. But I wish I could say this of all the many Apple staff I spent time with over these three days.

I have had been dealing with Eddie Bauer for more then 4 months now over an order that went awry in September 2018. Dealing with their call centre(s) has been excruciatingly frustrating -- numerous calls that have gone on for more than an hour, almost always getting passed from one agent to another and if lucky eventually ending up with a supervisor or someone "in leadership", always having to explain the problem over and over again, and on several occasions having the call dropped after a long time getting to someone prepared to address the issue. Based on this experience, it is hard to believe the company is still in business. Or that it has any future? The issue, unbelievably, remains unresolved despite many attempts and promises from Eddie Bauer to make good. It seems some of the problem lies in Eddie Bauer's IT system. I write this review as I wait on-hold on the phone once more -- this call approaching the 55 minute mark. There was a time when Eddie Bauer was a blue chip retail company with great products and first rate customer. Right now I would not recommend any one buy from them. And certainly, do not think of investing in it...