hal s.

I ordered a sweater on Dec 12 as a xmas gift. When they sent a confirmation they said it would not arrive until Jan 19. I contacted them immediately. The customer rep said she could not respond but that someone would get back to me soon. I waited three days and called again. The rep said they would cancel the order and refund my money but that it would take 3-5 days for the credit to appear on my credit card. The following day I got an email saying they could not allow the refund because the sweater was customized. I pointed out that the rep had already agreed to give the refund. If the original rep had cancelled when I requested the customization would not have come up. When I was told I was getting a refund I bought another sweater elsewhere. I am a senior and can't afford to buy another sweater that I don't need because the company did not respond in a timely fashion.