Hal R.

I recently had this happen, 1 BTC stolen out of my wallet with strong password in place, etc. Coinbase REFUSES to compensate me, for their lack of security, in any way. As soon as it happened, and I reported it to them, they froze my acct immediately. It then took them over 3 WEEKS to get my acct unfrozen, after a lot of effort on my part. With Coinbase, you have to move crypto from their vault to the wallet to be able to transact with it. This takes 2 to 3 days to move from the vault to wallet. So if you are anticipating a short term trade, in the fast moving crypto world, it's necessary to have in their wallet. Now, to recover my acct, I basically have to go thru the acct setup process all over again. What a pain! And of course their phone support sounds like its based somewhere in Central or South America. Many sound like trainees, learning on the job, while their customers are receiving poor customer service. BUYER BEWARE when considering Coinbase. My $60K+ in crypto holdings at Coinbase still inaccessible. As they tell me it will take another 4 to 5 business days to clear up the 2FA problem to start the acct recovery process. Are you kidding me? Everything must to be referred to an "account specialist" who only operates thru email communication - VERY slowly. Prior to this experience, they were OK. But if you can't count on them to compensate you, when they get hacked and you get robbed, it's time to look elsewhere.