I had never heard of Orchard but I searched for phone deals and their site offered good prices. I googled them to find reviews but nothing... but I went forward with it because they promise the 5 point checks or whatever (so no lemons) and they also give you 30 days to return if you're unsatisfied. I live in rural British Columbia so the online seemed the best way to go. The phone arrived on the exact day they said it would about a week after i put in my order. I picked it up at the post office and it works great thus far (day 3). I think they have a good thing going here :) Hopefully I don't break this phone but if I do, I might just be back!!