Haley M.’s Reviews of Nearly Newlywed & more

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Wedding Dresses

“If I could give negative stars, I would. Shut this company down.”

4/24/20

I ordered a wedding dress off of this site and, while the dress was pretty, it wasn't the one. I requested a return, knowing about the $50 return fee listed on their site. They were hard to get ahold of and the return process took almost a week because of how long I had to wait between emails. When I was finally able to return the dress, I heard nothing back confirming they had received it. After 3 days of ignoring my daily emails asking about it, they said that they received it "a few days ago" with "multiple stains" but had no pictures to support this claim. I only tried the dress on once, in my room - didn't even walk around in it - and then put it back in the garment bag and wrapped everything up to protect it inside the box. This company is a money scam and I hope everyone who works here has a hard time sleeping at night. I have little hope they will give me the refund I am owed, but I'm prepared to sue.

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Nearly N. – Nearly Newlywed Rep Over a year old

Hi Haley,

It is rare that situations like the one you found yourself in happen, but they can happen. However, we wanted to correct the record here because your review oversimplifies the situation and, frankly, completely ignores the fact that we worked with you and the seller to come to a quick resolution - a resolution that included you receiving a refund and us paying for a dress to be cleaned that was returned to the seller with stains.

There was ambiguity surrounding these circumstances which is why we refunded you. We validated the dress' condition before it was shipped and then again when it was returned, and the photos upon return showed stains and a snag on the dress. However, because the photos prior to return shipping were not 100% accurate, we erred on the side of caution and refunded you.

Calling us these derogatory names is interesting given that we were communicative with you every step of the way (providing photos of the stain, snag, and the sellers' multiple attempts to wash them out), and ultimately decided to refund you despite the damaged dress and the costs we incurred to rectify the situation.

We've changed our processes surrounding photos to ensure that this situation doesn't happen again. Eliminating ambiguity and providing certainty for all parties involved is important to us, and we learned a lot from this experience with you.

Thank you for your review, even if it is overtly negative, as it gives us an opportunity to share with others how we handle difficult situations.