I ordered a wedding dress off of this site and, while the dress was pretty, it wasn't the one. I requested a return, knowing about the $50 return fee listed on their site. They were hard to get ahold of and the return process took almost a week because of how long I had to wait between emails. When I was finally able to return the dress, I heard nothing back confirming they had received it. After 3 days of ignoring my daily emails asking about it, they said that they received it "a few days ago" with "multiple stains" but had no pictures to support this claim. I only tried the dress on once, in my room - didn't even walk around in it - and then put it back in the garment bag and wrapped everything up to protect it inside the box. This company is a money scam and I hope everyone who works here has a hard time sleeping at night. I have little hope they will give me the refund I am owed, but I'm prepared to sue.