I work for a not for profit and order 100 custom items from zazzle to sell as a fundraiser. We received the product and within days people were returning them broken. I asked to return the items to which I was told we didn't need to and would receive a refund. Of the over $300 we spent, they returned 97$. I attempted to call, their number has either been experiencing technical difficulties or claiming I was calling outside business hours. I asked for the full refund because I would gladly return the items as I had no intention of selling the product. I was told to send them back, to which I replied I would if they would guarantee me a full refund. I received the same (exact same) email response twice when asking about a full refund. No one will call me to discuss even though I left my number, nor will they give me an answer.
Hello Haley,
I am so sorry to hear about the issues you faced with your most recent order with this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Someone from our customer support team will look into this and will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine