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Hal C.

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Experience: Computers & Technology

Member since October 2014

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1 Review by Hal

10/23/14
Here's my story.
I received an e-mail from a business with an attachment. I clicked on download. A window came up with an offer to open it with "WINRAR". I clicked OK. Another window came up that said WINRAR is not a free program. Please purchase it. I clicked OK. A WINRAR screen opened to numerous possible products. I chose "Get a free trial of WINRAR with TRIALPAY.". Another page opened showing several offers I could choose, like printing postage, etc. Up in the right hand corner it said, Get a free trial but it was blocked out so I couldn't click on it. Below that non-functioning choice was one that said I could buy it. So apparently the option was to choose buying some product I didn't need or chose to pay for a trial of WINRAR on the "No Thanks for these piddly offers, I, ll pay now for the free offer (and I assumed) I would get a refund in 40 days Hence the name "TRIALPAY". There was no other route to receive a FREE WINRAR offer. I tried several routes.

Then I receive an e-mail from WINRAR saying that, in order to get my "WINRAR" I had to register KEYS. I could not find any mailings with KEYS so I contacted your support system as indicated by this sentence below:

"If you could not find your license key in a spam / bulk folder, please contact
Our support team at *******@rarlab.com, so they can try to resend your license
Key(s) once again".

So I contacted your support team and I was told I had already purchased the WINRAR and had also paid for it.

I complained to the people who sent me the original attachment I had tried to download. They responded that it did not require WINRAR to open it and they directed me to the necessary program.

I wrote to WINRAR and asked to have my TRIALPAY canceled and my money refunded. I was told that that was impossible and they refused to refund my purchase.

I trustingly ordered a TRIALPAY of WINRAR. Their website and "Free" offer is deceptive. I expect a refund.

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