Hala A.

I am extremely disappointed in my experience with Fashion Nova. I was so excited to try their clothes because I follow many of the beautiful plus size models! I ordered a pretty girl crew tee in 1x, color black and received a red 3x! I have the email confirmation tht it was supposed to be black and 1x. The making memories teddy I ordered came in XL instead of 1x. I sent an email about it since they wouldn't call me back after leaving a message and was referred to the return policy which requires we pay the shipping and the teddys are not returnable. This policy would only be acceptable if I ordered something I decided I didn't want or I chose the wrong size myself. BUT, in this case, I was expecting one thing and got something COMPLETELY different and cannot get anyone live to work with me. So sad because i admired this company and followed them on social media. Then, when I finally choose to purchase from them... this happens.