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Hakan A.

Contributor Level

Total Points
83

1 Review by Hakan

  • TaskRabbit

11/4/18

It's been three weeks now since I've signed up for Tasker and setup my profile, of course that also includes paying 20$ upfront (they claim it's the fee for the background check). I have been emailing them regarding my status, unfortunately I have only recieved a general automated message but haven't heard from them regarding my status ever since. Fortunately I was able to get a hold of the customer service after a lengthy process (you can only contact them by phone if it's an emergency), in which the representative said to me that my issue has already been forwarded to the befitting department (at least they could have let me know this before, all those times I've been trying to enquire about my status). When I asked them if there is any way I can get in touch with that special department so I have an idea of how much longer it's gonna take and why it's taking so long, they told me no your issue is already with the internal department(all of this conversation was being done in between long hold times). So how am I supposed to know my status?. At the end I inquired if I can have my refund since I don't see any advancement in my case and it seems like nothing is being done, they said that was a non refundable fee that's used for the background check, well then how come I didn't recieve a copy of my background check since that is legally our right and I clicked on that option as I was signing up (all this being talked with holds in between). Finally I decided this is wasting too much of my time and the most feasible thing for me to do for now is to leave a review so others can be aware of this, it may not happen to you but it does happen to a lot of people. Also I am using handypro now and so far they're ok (they are also hard to get in touch with but so far I haven't had the need to contact them). I was actually surprised with their sign up process and how I was able to work right away. Although the layout of the Tasker app is much better, also I think the pay and the variety of jobs you get through Tasker is a bit more but their management, from my experience, is horrible! I hope they can fix this up.

Hakan Has Earned 3 Votes

Hakan A.'s review of TaskRabbit earned 3 Very Helpful votes

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