Haider S.

Greetings,

I hope this story will help you make right decision before you choice to trust this shopping platform.

My recent experiences has been turmoil to my need. What make us(Common People) to go online to such shopping platform and acquire a product which will possibly make little difference to our lives. We do this to support our need and we put trust on something we believe that will make change or add up to value.

Here come another giant to provide hassle free shopping experience online. Thou, it was hard for Indians to trust such concept when this idea was introduced in India. Gladly, people embraced the opportunity to make there shopping simple and convenient.

What if such convenience kills our exploring spirit and trashes away all our faith?

Something recently changed with giant company Snapdeal.com; something that is making people turn away from it and go for better prospects. Same thing happened with me.

My recent experience with snapdeal.com has made me never trust it again or ever again. I been shopping with snapdeal since long time now; was happy until second half of 2016. Since then all the product I ordered was always delayed for some reason. Giving a thought that nothing is perfect and thing might get delay due to courier facilities. But until now my patient has crossed its limit to final shout out the mental trauma it has caused.

Since mid 2016, all the products I ordered has been always delayed and recent one is epic. I placed an order on 10 March 2017 wherein estimate date of delivery was 13 March. Keeping in mind that it was national holiday(Holi Festival) the product might be delayed by a day or two, but alas, it hasn't been reached to its destination until now. I tried checking app but there was no courier details to track externally and no details withing the website or app. It was blank. Tried reaching to customer service team but even they don't have any clue where the product is and no tracking details either.

I request the associate for escalation to supervisor who can possibly give me an appropriate resolution but they simply keep on hold for longer than you can possibly think of and hung-up. No return calls. This happened for more than 3 time and I decided to write email.

In response I got apologies and was asked to patient but no clue for how long. Over the period of time kept checking app for delivery notification and development which perplexed me even more. The package delivery to Mumbai hub kept changing every day since 13 march until 18th. I notified care team with proof of variation I could see and now the variation of time details is also lost. What is see that the order is place and getting ready for dispatch. But even after many emails along with proof snapdeal has backed out from responding to me.

I will fight this until end till time I will get resolution.

To sum up; I ordered a branded watch to gift a friend on his birthday(keeping in mind the product might get delay) but I was fallen on face because I was unable to do so due delay in delivery. I was embarrassed to such situation of mine.

In my opinion, apologies is not enough. And I will never recommend this platform to anyone else. At my work place every other has been experiencing the same issue. It cannot be trusted in their opinion and mine.

This story is been distributed in work and social network. Just to keep people aware.

Thanks for reading this. Am not a professional writer but I tried to pen down as simple as I could make.

Haider Abbas Syed