Hadassah B.

I called to receive information about surgery. I got passed around a lot. I was told to submit an online consultation and I did. Before I submitted that, I was told that my consultation information would be made confidential in my medical record. I got a call back from someone that wasn't the surgeon and they told me my expectations can't be met. I asked what expectations could be met if mine were not realistic and she told me to lose weight and find some other surgeon. I asked to speak to a medical professional regarding my expectations and she said they don't have time for me. I told her to delete my medical record and she then told me I didn't have one. I told her that my consultation information I submitted was promised to be part of a confidential medical record and that I had a right to know where my medical information is under HIPAA law. She then said that I did have a medical record and I can't have access to it. Then said I can have a copy. She said "mam ive already talked to you SEVERAL times already" when all I did was call with questions about different procedures and pricing. I did not do anything to these people.

I'm confused what in the $#*! I did to these $#*!s to be treated this way I'm so $#*!ing glad I didn't trust these people with my life under surgery. She hung up on me and refused to answer my questions about anything. I don't understand why I can't ask questions about medical procedures but that's extremely alarming. DONT TRUST THESE PEOPLE AT ALL. They don't give a $#*! about their clients from my experience. I'm so glad I didn't trust these people. Extremely verbally abusive and hateful and ridiculing to people who made themselves vulnerable to their clinic. Do not trust this clinic.