Ipsy used to be my favorite makeup sub box. Now, they are throwing in unknown brands and including items like cheap children's lip balm and so called $200 items that have genetic ingredients compared to their real brand name counterpart. I guess it's legal for a company to knock off their own brand, but then they really shouldn't be pricing it the same as the original product! Plus, they are not upfront about these knocked off products, you have to do the research yourself. Also, they are including items such as an unknown brand of menstrual moisturizer... not for everyone! If you like repeats of Huda palettes and unknown brands, you might like paying $25 - $50 a month for this, otherwise try another sub box!
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us the full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service