Gwenn W.

I have several complaints about OpenSky. I have been a member for about a year now.
First of all, the "discount" prices that are supposed to be offered during their "sales" are far from worth it. I can almost almost always find the same items on Amazon for a much larger discount. Sometimes, the "discount" price is even higher than the suggested retail price.
Next, their return policy does not give me the confidence that they stand behind the products they sell. I ordered a pair of slippers for $50. When I received them, they immediately began to "shed" leaving black clumps of wool everywhere. Then, after wearing the slippers for a month (they were still shedding), the inside lining was wearing down. This was clearly a poorly made product. When I called to inquire about a refund (they accept returns within 60 days of purchase) they told me that since the slippers had been worn they could not take them back. I explained that my problem was that the slippers did not wear well, and how would I have discovered that unless I wore them. Customer service told me they only accept returns that are unused and in sellable condition.
Needless to say, I do not feel confident spending my money with them since they do not stand behind their products. Too bad, the site has a great concept that they have executed poorly.