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Gwendolyn S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since July 2020

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Review Distribution

1 Review by Gwendolyn

7/29/20

I placed an order and paid in full for said order, online, on July 17,2020. On Trac, the party contracted with Shoe Palace to make deliveries loses the package. On Trac sends a message to Shoe Palace telling them they lost the package. I email Shoe Palace telling them On Trac Lost the package, with a copy of the email I received from On Trac stating they lost the package.

Shoe Palace's response: "Sorry you didn't recieve your order. We will complete a claim with On Trac for you."

For me? According to On Trac there is no claim to be filed. They are going to reimburse Shoe Palace. But guess what... Shoe Palace will not issue me a refund, respond to an email or even answer a phone call.

Who loses? Me! $250! WTF Shoe Palace?

Gwendolyn Has Earned 1 Vote

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