Gwen B.

RE: Order # *******

Placed an order with PickPerfect on 9/5, money was taken from my account on 9/7. Only emails I received were advertising emails to shop more. No order confirmation, nothing! I checked my order on 9/9, it was still in pending status so I emailed the company from my order page with their contact us link to ask about my order and why no confirmation emails were sent and received NO response. I checked my order again on 9/11 and see that it has been canceled?! So I pull up my bank account to see if I received a refund and nope but noticed a phone # on my statement and attempted to call them. Telephone customer service not available at this time is the message received BUT email us we have 24/7 email CS available. So I emailed them a 2nd time, waited 14 hrs, still no response. I attempted to call again during normal business hours and received the same message but took down the email address from the recording this time and emailed them a 3rd time on 9/12 asking why my order was canceled and if I was issued a refund and again why I wasn't getting even an auto responder email in return to say my emails were received and low and behold this time I got an auto responder saying they would get back to me within 2 days. It's been 4 days since my 1st email and no one has gotten back to me! Then to late in the game I decided to google reviews on them and realized what a mistake I made not doing that first... hundreds of links showed up all headers about bad reviews. Pages and pages! I don't make a lot of money, I was in desperate need of a new cage because my current one is damaged and $130.00 is a lot of money to me. The fact my order was canceled and no email sent to me to let me know why or to also let me know that my refund had been processed is unacceptable. I've given them 24 hrs to respond to my last email at this point before it goes to the AG and BBB.