G W.

I special ordered a power reclining sofa with adjustable lumbar support from Wayfair on July 29,2023. My sofa was finally ready and a CONFIRMED delivery date was set for August 7,2023 between 3pm and 7pm. Since I had a CONFIRMED delivery date, I sold my old sofa and it was picked up on the afternoon of August 7th, the same day my new sofa was SUPPOSED to be delivered. Well guess what, not only did I NOT receive my sofa, I didn't get a call, a text, or ANYTHING! I tried calling Wayfair's shipping company and it went straight to voice mail so I called Wayfair directly. I was told that if it didn't show up by the end of the day to call back the next morning. So of course I didn't receive my sofa, and I called Wayfair the next morning. Wayfair customer service is WORTHLESS! They told me "all that we can do is put in a request to have it redelivered" and then proceeded to tell me it would be AT LEAST TWO BUSINESS DAYS before I would even receive a text from their delivery partner to schedule a new delivery. So now I am probably looking at ONE FULL WEEK without anything to sit on because Wayfair's shipping partner completely ghosted me and Wayfair is unable to do anything about it! This was my first and LAST time I will EVER purchase anything from Wayfair. Terrible shipping, terrible service!