I booked a trip to Krakow with them. I was meant to have a tour of a local site on the holiday. A day before I called asking for information regarding the tour. They said it hadn't been booked and rearranged it for another day. Then on the day of the tour the taxi that was apparently booked never arrived, I called them up and they said it was my fault as I hadn't booked the taxi myself, even though the person on the phone said my ride was all booked. After the trip they agreed to give me a partial refund. The holiday was almost 5 months ago and I am still waiting for this refund.